Dear customer:

Hello!

Recently, Shijiazhuang city encountered a rare heavy rain weather, this sudden rainstorm brought a lot of inconvenience to our life and work. We know that you are full of expectations for our products and services, but affected by the extreme weather, our logistics transportation and warehousing management has also been impacted and challenged to varying degrees.

We regret to inform you that due to force majeure factors such as traffic interruption, water on roads and damage to some warehouses caused by heavy rain in Shijiazhuang, the goods originally scheduled to be shipped to you in the near future will have to be delayed. We are deeply sorry for this and sincerely hope to get your understanding and support.

In order to resume the normal delivery process as soon as possible, we are actively taking the following measures:

1. Emergency deployment of resources: We are communicating and coordinating with a number of logistics companies, and strive to prioritize the delivery of your order under the premise of ensuring safety. At the same time, we are also mobilizing the surrounding unaffected warehouse resources to speed up the delivery of goods.

2. Strengthen information communication: We will pay close attention to weather changes and logistics dynamics, and keep in touch with you in time to inform you of the latest delivery progress and estimated arrival time. Please be assured that every effort will be made to ensure the accuracy and timeliness of the information.

3. Optimize service experience: For the inconvenience caused to you by this delay, we will give corresponding compensation or preferential measures in the subsequent service to express our apologies and sincerity. The specific plan will be notified to you after confirming the delivery.

We know that every shipment carries your trust and support for us, so we always put customer satisfaction in the first place. In the face of this force majeure challenge, we kindly request you to give us more understanding, patience and support. We believe that through the joint efforts and cooperation of the two sides, we will be able to overcome the current difficulties and jointly embrace a better future.

Once again, I would like to express my sincere apologies for any inconvenience caused and thank you for your understanding and support. If you have any questions or need further assistance, please feel free to contact us. Look forward to sending you satisfactory products and services as soon as possible!

With regards

Shijiazhuang Chico Mineral Products Co., LTD
August 9, 2024